Company Summary

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

Job Summary

Directs or manages the day-to-day operations of a segment of the organization’s operations in non-manufacturing environments in compliance with established policies and procedures. Participates in developing, interpreting and implementing policies and procedures for the organization. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all of our customers.

Essentials Functions

• Manage the day-to-day functions of multiple functions within the Late Stage Default Department. This includes foreclosure, contested foreclosure, bankruptcy and other support functions.

• Extensive knowledge and understanding of all aspects of the foreclosure and bankruptcy processes to ensure compliance with regulatory guidelines.

• Implements goals, objectives, and work standards for the department.

• Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.

• Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff.

• Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures.

• Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline.

Job Complexities

• Works on highly complex problems in which analysis of situations or data requires significant originality and an in-depth evaluation of various factors

• Exercises extreme judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results

Knowledge and Skills/Technology Used

• Black Knight Mortgage Servicing Platform (MSP) and LoanSphere Experience Required

• Demonstrated competency in executing strategic plans

• Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources

• Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects

• Experience and knowledge of functional tools and infrastructure

• Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions

Typical Education

• Bachelor’s degree or equivalent combination of education and experience

• Advanced degree preferred

Typical Range of Experience

• 8+ years progressive management experience

Salary Range: $94,200 - $219,800 (Annually)

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.