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Full Time and Part Time positions available Laboratory Service Assistant. Must be able to drive if needed for the position.

WHO WE ARE - Millennium Health is a leading health solutions company that delivers accurate, timely, clinically actionable information to inform the right treatment decisions for each patient. We have entry level and experience-based positions. Check us out at www.millenniumhealth.com.

The LSA is responsible for collection of urine and oral fluid specimens, data entry, specimen packing and shipping, ordering lab supplies and communicating with the laboratory, office and LSA leadership for questions or issues.

General Summary:

Responsible for all aspects of the collection and shipment of specimens to the laboratory.

Brand Ambassador, as a representative of Millennium Health and provides exceptional customer service as an intermediary between the practice / clinic and the laboratory, while maintaining a safe and professional environment for patients and customers.

Essential Functions:

The following are intended to be examples of the accountabilities for which the person in this position is responsible. This position description is not intended to be complete or all-inclusive and does not preclude management from assigning other or related functions for which the individual has demonstrated competency through performance.

• Perform collection, processing and shipment of urine and oral fluid specimens.
• Observe urine collection for Millennium Health specimens, when required.
• Complete paper or electronic test requisitions, including patient demographics and billing information.
• Prepares specimen with proper labeling and requisition forms, packaging the specimens into bags for shipping. Coordinate with courier services for pickup of specimens; may drop off specimens at UPS/FedEx, when applicable.
• Provides patient reports generated by laboratory to the practice and assists customer by facilitating inquiries to the Laboratory and/or Customer Service team.
• Order supplies (requisition forms, gloves, hand sanitizer, etc.) and maintain inventory at the practice to ensure sufficient collection supplies are available for testing.
• Assist in resolving specimen issues with missing/incomplete billing or patient information in ordering portal, Intellium, if required.
• Supports internal and external customers.
• Complete training modules, audit requirements and other necessary documents and materials by the deadline.
• Adheres to company code of conduct, policies, and procedures.
• Adheres to applicable healthcare laws and regulations.
• Regular and reliable attendance with dependable transportation is a requirement of this position. Often required to drive between practices to provide coverage. Occasional overnight coverage may be required.

Secondary Accountabilities:

• Ability to be onsite, on time, and ready at shift start time.
• Appropriate dress, behavior, language, and attitude for a medical/patient setting.
• Attention to detail.

EDUCATION
High School Diploma or equivalent.

EXPERIENCE

• Experience working in a medical facility AND/OR a customer service-related position is preferred.
• Medical insurance/billing and/or familiarity with medications/diagnostic codes is a plus.
• Phlebotomy Experience Preferred.

SKILLS/KNOWLEDGE/ABILITIES

• Excellent communication skills and customer service skills.
• Flexibility to change work hours according to business needs.
• Strong attention to detail with the ability to follow directions.
• Works independently and with limited supervision.
• Excellent organizational and time management skills.
• Intermediate computer/smart phone skills.
• Clean driving record and a valid driver’s license in the state in which you are employed.
• Understand the importance of Compliance and the adherence to following policies and procedures in a regulated environment.
• Understands the need for sensitivity, confidentiality and discretion while dealing with all aspects of patient care.

PHYSICAL & MENTAL REQUIREMENTS

ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS:

• This position will require the following physical requirements: sitting 90%, walking 5%, standing 5%, lifting up to 20 lbs.
• This position will require the following mental requirements; written and oral communication skills (80%); read information and documents (10%); ability to multitask (5%); problem solving (5%)

Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm