Job description

Performs physical work requiring independent judgment in the operations, maintenance, repair and custodial cleaning of the Pavilion on the Lake. Work involves limited planning, coordinating and monitoring of events at the Pavilion. This position reports directly to the Pavilion Assistant Manager.

ESSENTIAL JOB FUNCTIONS:

1. Assist in the coordination, preparation, and implementation of events at the Pavilion; responsible for the set-up, changes/adjustments, and breakdown of room rental equipment and furniture according to the rental agreements; works with guests to ensure satisfaction.

2. Ability to respond to difficult and stressful situations in an efficient, effective, and positive manner. (Example: may have to change a last-minute floor plan according to the client’s needs)

3. Ambassador of pavilion policies, and in the absence of pavilion management assumes the responsibility; along with fellow pavilion staff, to act as pavilion point of contact.

4. Ability to interact with clients by performing single and group tours, and facilitating pre-event logistics meetings.

5. Greets and assists guests whenever possible; works with caterers and outside vendors to ensure client’s needs and expectations are met.

6. Opens and closes facility as needed; able to work as needed on weekends, holidays, etc.

7. Knowledge of or ability to learn and facilitate technical based items (general office and audio-visual equipment).

8. Knowledge of custodial cleaning methods, practices, procedures and the ability to perform duties, as post-event, this is an essential function of the position.

9. Works with Pavilion Management to evaluate and make recommendations to improve the operational procedures to increase user satisfaction.

10. Familiar with proper upkeep and maintenance of facility operations.

11. Submits work orders; performs assigned tasks through utilization of materials and assigned personnel; inspects work in progress and upon completion for compliance with safety and operational procedures.

12. Interacts with the public, related agencies, City departments, supervisors, and coworkers in a professional and courteous manner at all time

13. Performs additional duties related to the Pavilion on the Lake as directed by the Paviion Assistant Manager and Pavilion Manager.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related marginal duties as required.)

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of effective customer service practices and ability to create and maintain a positive image with members of the public

2. Ability to understand and carry out oral and written instructions and maintain accurate records

3. Ability to read and understand simple contracts, floor plans and property management software

4. Ability to work independently in carrying out assignments to completion

5. Ability to work extended hours (opening and/or closing shifts) beyond 40-hour work week; weekend evening work is required and may include some holidays.

6. Ability to multi-task in a challenging environment

7. Basic knowledge of public facility operations and manual labor practices

8. Ability to perform manual labor

9. Working understanding of all occupational safety rules, regulations and practices

EDUCATION AND EXPERIENCE:

1. Customer service and conflict resolution training and/or experience highly preferred

2. High school diploma or equivalent from an accredited institution

3. Minimum of two years of experience in one or more of the following: customer service, hospitality or facility operations, preferred

(A comparable amount of training, education or experience can be substituted for the minimum qualifications.)

LICENSES, CERTIFICATIONS OR REGISTRATIONS:

1. Valid Florida Driver’s License

2. CPR and First Aid certifications (training is provided to employees if needed)

ENVIRONMENTAL CONDITIONS:

§ Works inside and works outside in various weather conditions.

(Reasonable accommodations will be made for otherwise qualified individuals with a disability.)

Job Type: Full-time

Pay: $16.14 - $24.22 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Evening shift
• Holidays
• Overtime
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person

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