The Rescue Mission is seeking a Full-Time Shift Leader for first shift. The hours are 6:00 am-4:30 pm, Wednesday through Saturday. The shift leader manages processes and provides leadership and guidance in shift operations. Supervises, coaches, trains and directs a multifaceted team delivering human services to clients living in various direct care programs within the Rescue Mission.

Additional Responsibilities:

• Assists the Program Manager with the development of staff through daily direction, delegating, training and coaching & counseling.
• Over sees and participates in day-to-day shift operations including completing intakes and rounds, monitoring facilities, facilitating drug tests and breathalyzer tests, giving out personal care items and bedding, enforcing guidelines as appropriate and maintaining a clean and safe environment.
• Identifies client service needs and desires by establishing rapport with clients while maintaining appropriate professional employee-client boundaries at all times.
• Cultivates an atmosphere of cooperation and caring consistent with the values of the Rescue Mission. Fosters a team-approach by building rapport, problem solving, and networking with other Programs and departments in the Rescue Mission.
• Ensures full shift coverage according to the program requirements. Interviews and selects new employees when needed.
• Maintains compliance with regulatory guidelines for all contract policies, regulations and requirements. Ensures the integrity of Billing and Census record keeping and confirmation processes.
• Oversees Program Budget Expenses such as staff hours, overtime, and supplies, ensuring proper stewardship of resources within approved spending limits.

Requirements & Education:

• High School Diploma or equivalent required, Associates degree in human services or related field or equivalent work experience preferred.
• 2-3 years experience in human service field.
• Prior supervisory experience preferred.
• Experience working with homeless, addicted and/or mentally ill clients desired.

Other skills needed to perform effectively include:

• Strong Leadership skills
• Excellent communication skill
• Interviewing/assessment skills
• Flexibility to change
• Demonstrates strong interpersonal skills
• Manages time efficiently
• Crisis management skills
• Maintains a calm professional presence, even in times of being exposed to complex personalities, problems and needs of clients
• Computer literate
• Exceptional customer service skills
• Able to handle multiple projects effectively
• Ability to handle sensitive and confidential information appropriately

Working at the Rescue Mission is a chance to have more than just a career. It is a chance to be part of a team that makes a difference every day. Our Mission and Values can be seen in our day to day actions throughout the organization. The Rescue Mission has been changing lives for more than 130 years with around the clock services providing help for today and hope for tomorrow.

We are proud to offer a competitive salary and excellent benefits Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time off, Group and Voluntary Life, Short-Term Disability and more!