Job description

Job description

Job Description

Experienced Heavy Duty/Tractor Trailer Service Advisor Needed

Job Description: Service Advisor (Tractor Trailer/Heavy Duty)

Commercial Truck/Fleet/Dealership Service Advisor needed, Highly Competitive Pay $40,000-$60,000 depending on experience

We are seeking an Experienced Commercial Truck/Fleet/Dealership Service Advisor for our Truck Service Department. This is a rare opportunity that does not happen often. If you are a motivated individual with excellent communication skills and can demonstrate service results come join our team.

Job Responsibilities: Service Advisor (Tractor Trailer/Heavy Duty)

As a Service Advisor, you will meet and greet customers promptly, obtain the customer and vehicle information, and obtain all of the customers concerns and vehicle symptoms as described by the customer.

Responsibilities include: Service Advisor (Tractor Trailer/Heavy Duty)

• Determine and recommend needed maintenance based on age, mileage, and history of vehicle
• Review Multi-Point Inspection and accurately translate the technician’s recommendations
• Prepare a complete and accurate estimate of cost for parts and labor
• Monitor the progress of each vehicle throughout the day
• Update the customers on the status of their vehicles on a daily basis
• Verifying that the final invoice reconciles with the work performed on the repair order
• Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer
• Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Job Requirements: Service Advisor (Tractor Trailer/Heavy Duty)

• Service Advisor Experience Required
• Proven track record of achieving exceptional Customer Satisfaction
• The individual must possess a high degree of personal ownership and accountability
• The individual must possess a high degree of integrity and professionalism
• The ability to work in a fast-paced environment
• Ability to be analytical and multi-task
• Self-motivated enthusiastic presence in a team environment
• Team Player
• Excellent communication skills
• Reynolds and Reynolds experience is a plus
• Consistent and stable work history
• Valid in-state driver's license
• High school diploma or GED equivalent required
• Pre-employment background check, and drug-screen required prior to being hired
• Professional appearance and work ethic

Highly competitive benefits package to all its full-time employees. Benefits include: Service Advisor (Tractor Trailer/Heavy Duty)

• Paid holidays and vacation time
• Medical, dental, prescription drug, and lab work plan
• Life insurance plan
• Flexible spending plan
• 401(k) retirement plan

Job Type: Full-time

Job Type: Full-time

Job Type: Full-time

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health savings account
• Life insurance
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement

Day range:

• Monday to Friday

Shift:

• 10 hour shift
• Day shift
• Evening shift

Ability to commute/relocate:

• Madison, WI: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Service Advisor: 3 years (Preferred)
• Class 8: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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