JOB SUMMARY:

The Training Specialist is responsible for assisting in the training and development of SOPs as it relates to information systems, related systems, and the employees who perform the duties that utilize these systems. Training Specialists provide complete training to share expertise in ways that motivate others. Organizational skills and a positive attitude are important qualities that they must possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

ESSENTIAL JOB DUTIES:

• Represent the organization to the outlying locations; providing structured and friendly customer service.
  • Act as the face of the organization during the training period for acquired and developing process implementation.
• Work with Salesforce Administrators to identify and implement process and functionality improvement within Salesforce.
• Assist in the development of SOPs and training curriculum for entry into existing ERP/CRM and related information systems.
• Ensure the accuracy of data entry for acquisitions.
• Collaborate and identify efficiencies administrative operating procedures.
• Responsible for the onboarding/training of the following administrative duties: billing, dispatching, work order generation, etc.
• Responsible for all system platform training for new employees, as well as rolling out updates/changes in system function as thy arise.
• Assist in the development of ongoing training schedules for existing team members.
• Communicate with team members regarding training schedules and procedural changes.
• Travel to various offices for onsite training when needed and as directed (up to 65% domestic travel requirement).
  • Work well independently from a home-based office on non-traveling days.
• Other duties may be assigned.

QUALIFICATIONS

The qualifications listed below are representative of the elements required to perform the job successfully; however, in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.

Education, Training, Certifications:

• Associate’s and/or bachelor’s degree or equivalent experience, required.

Experience, Knowledge, Skill Requirements:

• 2+ years of experience Fire Protection industry experience or service industry experience, required.
• Basic Knowledge of Fire Extinguisher, Fire Alarm, Monitoring and Security, and/or Pre-Engineered systems, highly preferred.
• Critical evaluation skills and ability to prioritize tasks in a high-volume environment, required.
• Work independently with little or no supervision.
• Proven experience providing training within a service industry, required.
• Understanding of effective teaching methodologies and tools.
• Willingness to keep abreast of new techniques in corporate teaching.
• Phenomenal communication, presentation and public speaking skills - must be comfortable training groups of people.

Communication Skills:

• Must have the ability to effectively read, write and communicate in English with employees, customers, and board of directors. Many audiences must be considered, including alignment among multiple stakeholders.

Systems and Software Skills:

• Proficiency operating computers and use of Microsoft Office, required.
• 2+ years Salesforce experience, required.
  • Successful applicant will train on functionality and processes within the internal systems.
• Experience with ERP/CRM systems; Preferred.
• Experience utilizing the Sage 300 Software: Accounts Receivables, preferred.

Other Qualifications:

• Valid driver’s license with acceptable driving record, required.
• Must be able to comply with Summit’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

PHYSICAL & WORK ENVIROMENT REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job duties.

Physical Requirements:

While performing the duties of this job, the employee is required to sit and stand for long periods. Employee will occasionally be required to drive, bend, kneel, balance, lift <20lb, walk, stand, ascend/descend stairs, reach above and below shoulders, stoop, and twist.

Work Environment:

Employee will consistently be required to work indoors in an office or remote setting, work alone and with others. Employee will occasionally be required to wear appropriate personal protective equipment, as required by company safety policies. Employee will frequently be required to travel.

Benefits

Summit Companies offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry leading and affordable benefits package for eligible employees. Our benefits package includes:

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
• Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Our Core Values

PIPE

• We are PASSIONATE about life safety
• We have INTEGRITY (Do the right thing)
• We work in PARTNERSHIP with our customers and community
• We constantly strive for OPERATIONAL EXCELLENCE (Do things right)

Summit Companies participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.