Job description

Frontline Call Center is now seeking qualified applicants to work from home - Exclusively!
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**Frontline is currently ONLY hiring in these states: AR, FL, GA, MI, NC, SC, OH, TX, UT, & VA. Must reside in the U.S.**_

Customer Service Representative - Temporary with the possibility of long term

We have an Opening for our Dedicated Support Team -
Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team, please review further.

Job Description
As a member of our customer service team, you will be responsible for supporting one of our dedicated accounts. This position entails handling inbound calls, email, or chat support for a single account. You will follow a guided process and log each call in Frontline Connection CRM (Customer Relationship Management). You will be asked to gather and verify the caller's information and document inside the appropriate system.
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Qualifications_

• Excellent verbal and written communication skills.
• Ability to deal with upset customers and deescalate the situation.
• Exceptional attention to detail and ability to multitask.
• Ability to navigate through multiple systems with your computer.
• Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.

Preferred Qualifications

• Previous Call Center experience.
• Customer Service Experience.
• Experience in a high call volume environment.
• Previous experience working remotely.
• Basic Technical Support Experience.

Job Requirements

• Must be available to Train on weekdays.
• Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
• Must have open availability to work shifts inside the companies' hours of operations.
• Attendance is vital!
• A quiet place to work at home with a locking door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

Tech Requirements

• Dual Monitor
• A high-quality USB headset for training and live calls.
• A strong, reliable, and hardwired internet connection.
• Minimum internet speeds of 20mbps download, 10mbps upload, and LESS than 50ms ping time is required!
• A computer equipped with a fast processor and sufficient hard drive size. - Computer with AT LEAST 8Gb of Ram, Intel Core i3-7100 or AMD Ryzen 3 1200 or better CPU / Processor, an SSD (Solids State Drive), Windows 10 OS X, Malwarebytes

Pay and Benefits

• Pay Rate: $13.00 hourly
• Medical
• Dental
• Vision
• 401k with Company Match
• Benefits-eligible on the first of the month after 60 days of employment
• Paid time Off

**Frontline Call Center is a W4 employer, we do NOT hire independent contractors**

Job Type: Full-time

Pay: $13.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekend availability

Work Location: Remote

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