Job description

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing and assembling welcome amenities
• Escort VIPs to room and check them in prior to arrival
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issued bank - count bank at beginning and end of shift.
• Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
• Maintains front desk area to be clean and organized
• Assisting with lobby activation as needed
• Utilize proper procedures when handling guest PPI data
• Follows through and feels ownership of guest requests
• Resolves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Always retrieve necessary identification documents and form of payment upon guest arrival
• Other duties as assigned

Job Types: Full-time, Part-time

Pay: From $12.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person

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