Job description

Who are we?

American Pain Consortium’s Center for Pain clinic is one of the oldest free standing non-hospital affiliated pain centers in the Midwest (originally established in 1993) and our Indiana ASC footprint includes Indianapolis, Greenwood, and Lafayette. Our caregivers build strong teams that deliver exceptional interventional pain management care.

As an employer, our mission is to empower every member of our team to realize their maximum professional potential and create an environment conducive to our shared success. Our why centers around our 7 inspirations: the pursuit of excellence, empathy in everything we do, a culture of collaboration, open communication, creating a space for belonging and ongoing innovation, which yields the result of Bringing value.

What do we do?

Our Mission at APC is to help patients seeking relief from pain, numbness, and tingling sensations that are often related to neuropathic pain or neuropathy, among many other forms of chronic pain. The surgery center performs pain management related procedures including injections and open surgical cases with general anesthesia.

Our clinical multidisciplinary approach to care delivers the correct intervention to each and every patient; each and every time. Our treatments are focused on improving functionality and restoring a more meaningful lifestyle. APC values individuals with a strong work-ethic, embracing why they became nurses while balancing desire for rewarding patient care with family and life balance. APC is seeking an ASC Manager to work in our ambulatory surgery center.

What will you do?

The ASC Manager will oversee the day-to-day operations of our ambulatory surgery center to scheduling of staff, keeping up with supply ordering, survey preparation, and escalated patient concerns.

Essential Duties & Responsibilities (What You’ll Do)

• Maintains, reviews, and optimizes clinic schedule for providers or surgical schedules. Resolves scheduling conflicts or provider openings to facilitate best patient experience and shortest wait times.
• Oversees clinical and operations supporting associate schedules to ensure patient flow is managed timely. Manages time keeping schedules for all direct reports, or back up for a cascading supervisory leader. Submits accurate and complete timecards for associates on a weekly basis according to defined schedule. Coordinates time off requests to allow for associate rest and relaxation without negative impact to operations.
• Manages onsite clinical and operations support associates. Coordinates initial and ongoing team training, orientation, and competencies. Manages associates concerns and questions in a professional, consistent, and timely manner. Establishes team goals and communicates performance metrics to reporting team members. Conducts onsite meetings to review important communications.
• Appropriately manages escalated patient concerns. Reports escalated patient concerns or incidents to appropriate and relevant departments and team members. Addresses any issue to prevent future repetition of identified concerns.
• Demonstrates leadership and appropriate management of associates, budget, operations, and issues within scope of control.
• Recruits, interviews, and coordinates job shadows and presents candidates and staffing needs to administration. Timely reports staffing changes to HR department to ensure adequate staffing and timely backfill of open roles. Responsible to interview, select and orient new hires to their location successfully.
• Communicates the needs of clinic and staff to appropriate senior management. Maintains all records and location specifics in accordance with applicable regulations and state law.
• Reports and arranges for applicable required maintenance according to appropriate procedures. Obtains applicable approvals for office modifications requiring financial investment.
• Manages associates to successful alignment with job responsibilities and addresses any issues appropriately in the progressive corrective action process.
• Partners with Human Resources for appropriate management of gross misconduct, consistent unrectified poor performance, or escalating counterproductive behavior.
• Manages onsite clinical and operations support associates. Coordinates initial and ongoing team training, orientation, and competencies. Manages associates concerns and questions in a professional, consistent, and timely manner. Establishes team goals and communicates performance metrics to reporting team members. Conducts onsite meetings to review important communications.
• Responsible to ensure all clinical, operations and employment practices at the rendering facility align with applicable governing, regulatory and certifying bodies as well as internal company compliance program. Audits, reports, and resolves any deficiencies proactively and communicates with applicable Senior Management regarding complex concerns or deficiencies identified for support and input on remediating actions needed.
• Promotes and follows compliance expectations. Ensures associates consistently meet compliance and privacy training and re-training deadlines. Maintain onsite policies and procedures compliant with expectations.
• Reviews the batch balancing of front desk monies each day and assures the deposits are delivered to the bank timely. Immediately reports any discrepancies to immediate supervisor. Facilitates in research, resolution, and prevention of issues.
• Prepares for ISDH and accreditation surveys.
• QA/PI, Emergency Preparedness, and Infection Control Management.
• All other duties as assigned.

Education and/or Experience Requirements

• RN license in the state in which the center is located; BSN or MSN preferred
• Perioperative and management experience required

Competencies

To perform the job successfully, an individual should demonstrate the following, which is included, but not limited, to:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Respect for Others - Treats patients, physicians, and colleagues in a professional, respectful, compassionate manner.
• Respect for Privacy - Handles all patient, company, and staff information in a confidential manner compliant with all state and federal regulations and the APC Code of Conduct.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and/or walking 90% of time
• Sitting 10% of the time
• Occasional lifting, stooping, kneeling, crouching, and reaching.

Supervisory Responsibilities

This position has supervisory responsibilities

Benefits (Work Perks)

Included for all full-time positions:

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• Matching 401K plan
• Other

Equal Employment Opportunity

American Pain Consortium Management, its affiliates, and subsidiaries are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work setting:

• In-person
• Outpatient

COVID-19 considerations:
The ASC is a covered entity under the CMS Covid-19 Vaccination requirements. Candidates will need to present Covid-19 vaccination status upon hire. Approved Medical and Religious exemption(s) are observed in accordance with the regulation.

Ability to commute/relocate:

• Evansville, IN 47714: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

License/Certification:

• RN (Required)

Work Location: In person

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