Job description
Summary
The position of the Charter Service Rep (CSR) is intended to alleviate the workload of the crew (flight deck and cabin) by tending to non-flying issues. CSRs are directly involved in communication to the client and Headquarters to execute trip details safely and efficiently. The CSR should have a focus on safety and security while working closely with the private screeners. CSR duties and responsibilities are divided into three (3) phases: pre-flight, during flight, and post-flight.
Minimum Requirements
- Combination of Education and Experience will be considered.
- Must be authorized to work in the US as defined by the Immigration Act of 1986.
- Must pass a Criminal Background Check and pre-employment drug screen.
- Education: High School Diploma/GED
- Years of Experience: Minimum of one (1) year of customer service experience
- Must possess a US Passport
- Must be COVID vaccinated.
Preferred Requirements
- Airline industry experience.
- Basic computer skills.
- Knowledge of general office equipment.
- Organizational skills and strong attention to detail.
- Excellent communication skills and extensive problem-solving capabilities.
- Ability to work independently and as a team.
Job Duties
- Confirms and verifies logistical support and acts as the flight’s ground security coordinator (GSC).
- Ensures timely and accurate completion of forms.
- Verifies that all information in the Trip Sheet is accurate and communicated appropriately.
- Works as a liaison between the airline and the FBO
- Provides crew support
- Verification of Team Equipment and the Weights Manifest
- Other duties as assigned.
Travel will be a requirement of the role.
Position is Homebased. One week of remote training required.
EEO Statement
Equal Opportunity Employer: Disability/Veteran
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