Job description
The Location
Courtyard by Marriott
11550 NE Airport Way
Portland, OR 97220
Our Courtyard by Marriot is looking for a Front Desk Agent to join their amazing team!
The position pay starts at $16.00 per hour
The Position
The Front Desk Agent is responsible for answering telephone calls from guests seeking to make or cancel hotel reservations. Greet arriving guest, assign rooms, issue keys and collect guest payment and billing information.
Duties:
- Maintain a neat, clean and well-groomed appearance
- Answer telephone calls from guests seeking to make or cancel hotel reservations
- Greet arriving guests; assign rooms and issue keys
- Collect and process guest payment and billing information
- Answer guest request for assistance
- Provide locale information
- Provide guests with access to hotel services
- Problem resolution and service recovery
- Perform training as assigned
- Work with Housekeeping to ensure all rooms are clean and ready
- Keep maintenance informed of all maintenance issue requests
- Other duties as assigned
Experience
Prior customer service, computer and hospitality experience preferred.
Benefits
- Medical
- Dental
- Supplemental Insurance from Colonial
- Holiday Pay
- Paid Vacation
- Global Hotel Discounts
- Growth Opportunities Within the Company
- Complimentary Employee Lunch
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
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