To ensure a quality dining experience by overseeing dining room staff is well trained, knowledgeable about all menus and that all dining room employees are providing a high degree of hospitality and service, in accordance with HRA standards. This position reports to the Director of Hospitality and may be required to supervise other staff positions.

Essential Functions:

• Design, plan, and implement standards, policies, and programs that positively
• impact the delivery of service to our residents
• Solicit resident and employee feedback with regard to customer service
• standards and programming
• Ensures smooth and timely opening of the dining room
• Inspects side work to ensure completion and closes dining room
• Ensures an adequate number of service employees each shift and ensures absences are covered as to not allow coverage holes
• Assists service staff during mealtime as needed
• Conducts required training sessions, weekly/monthly/quarterly
• Is knowledgeable of all menus and descriptions
• Provides supervision for special functions
• Performs Manager On Duty responsibilities when assigned

Non-Essential Functions:

• Leads by example exhibiting the CORE Values through servant leadership
• Encourages teamwork and promotes company philosophy
• Attends required community meetings and participates Life Enrichment activities when able
• Completes all required courses in adherence with HRA University
• Is prompt and able to perform the required duties of the position on a regular, predictable basis
• Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
• All associates are responsible for maintaining a safe and secure environment for all community residents.

Behaviors

• Leader: Inspires teammates to follow them
• Functional Expert: Considered a thought leader on a subject
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)